Privacy Policy

SK Legacy Hotel (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

We collect the following information to process your reservation and deliver our services:

• Personal Details: Full name, nationality, and date of birth where required
• Contact Information: Mobile number and email address
• Government-Issued ID: Aadhaar, PAN, Voter ID, or Passport number — required by Indian law for hotel check-in registration
• Booking Details: Check-in and check-out dates, room type, number of guests, and special requests
• Payment References: Transaction reference numbers only — we do not store card numbers, CVV, UPI PINs, or net banking credentials
• Technical Data: IP address, browser type, and device information collected automatically via session cookies

• To confirm, manage, and fulfil your hotel reservation
• To process and record payments made via UPI, card, or cash
• To send booking confirmations, reminders, and service updates via SMS, email, or WhatsApp
• To comply with legal obligations including government ID record-keeping under Indian hospitality regulations
• To respond to enquiries and provide customer support
• To improve our website and service offerings
• To send promotional offers — only with your prior consent, and you may opt out at any time

We accept payments via UPI, QR code, credit/debit card (at check-in), and cash. We do not store your card numbers, CVV, UPI PINs, or net banking credentials on our servers.

Transaction reference numbers may be recorded solely for payment reconciliation and accounting purposes. All payment records are retained only for the duration required by applicable Indian tax and financial regulations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:

• Government Authorities: As required by applicable Indian law, including police records, Form C submissions, and regulatory compliance
• Service Providers: Trusted third-party vendors who assist our operations (such as SMS and email services), bound by confidentiality agreements and prohibited from using your data for any other purpose
• Legal Requirements: Where disclosure is required by a court order, legal process, or to protect the rights and safety of our guests and staff

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Guest records — including government ID information — are retained for the minimum period mandated by Indian hospitality and tax regulations.

You may request deletion of your personal data (excluding records we are legally required to retain) by contacting us at the details provided below.

Our website uses only essential session cookies to maintain your browsing session and remember your preferences (such as selected room or dates). We do not use advertising, cross-site tracking, or third-party analytics cookies.

You may disable cookies through your browser settings; however, some website functionality may be affected.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to authorised hotel staff on a need-to-know basis.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to our legal obligations)
• Withdraw consent for marketing communications at any time
• Object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details below.

For any privacy-related queries, to exercise your rights, or to report a concern, please reach us at:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.

Effective Date: June 2026